Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (this includes without cologne/perfume, or other odors), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase if you purchased item(s) in person. 

To start a return contact us at support@preeminentsoul.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@preeminentsoul.com.

Damages and Issues

In the event that an item you purchased is defective or damaged, Preeminent Soul will replace the item at no cost to you. You will need to return the defective item before a replacement can be issued.

Lost/Stolen Packages

Preeminent Soul is not responsible for lost or stolen packages when a delivery notice has be received from the carrier

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer

Any returned packages due to incorrect addresses will be treated as cancellations and the merchandise cost will be refunded to the account on the order minus shipping. 

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.